Terms of Service

These terms govern your use of the Incogsurf application, website, and related services (collectively, "the Service") operated by Serointech VOF ("we", "our"). By creating an account you agree to these terms.

1. Account and access

You must be at least 18 years old and legally competent to enter into a binding contract in your country of residence to use the Service. You are responsible for the security of your account credentials and TOTP factor; we recommend storing both in a reputable password manager.

You may not share your account with other people. Each subscription seat covers one operator. Need additional seats? Contact support@incogsurf.com.

2. Acceptable use

Your use of the Service is bound by the Acceptable Use Policy. The AUP is incorporated by reference into these terms. Violations may result in suspension or termination of your account without refund (see §5 below for the exceptions).

3. Pricing and Value Added Tax (VAT)

All prices listed on incogsurf.com and inside the Incogsurf application are exclusive of VAT.

• EU consumer customers are charged VAT at the rate applicable in the customer's country of residence, as determined by the billing address provided at Checkout. We collect and remit this VAT through the EU One Stop Shop (OSS) scheme.
• EU business customers may provide a valid VAT identification number at Checkout. When the VAT ID is verified, the reverse-charge mechanism applies — VAT is not charged on the invoice; the business customer accounts for VAT in their own country.
• Non-EU customers are not charged VAT by us. Local tax obligations are the customer's responsibility.

We are Serointech VOF, registered at KvK 81485492 with BTW-id NL862111997B01.

4. Invoices and billing

Invoices are issued automatically by our payment processor (Stripe Payments Europe, Limited) for every charge. Invoices include the applicable VAT line and a reference to our BTW-id and OSS registration. You can download all your invoices at any time via the Customer Portal accessible from the in-app Billing screen.

Subscriptions renew automatically at the end of each billing period. You can cancel at any time via the Customer Portal; cancellation takes effect at the end of the current billing period.

5. Refunds and right of withdrawal

See the Refund Policy for the full treatment, including the 14-day EU consumer right of withdrawal under Article 6 of the Consumer Rights Directive (2011/83/EU).

Refunds are not available for accounts suspended or terminated for AUP violation. Repeat AUP violators forfeit unused billing-period balance.

6. Intellectual property

The Service, including its source code, design, documentation, and brand assets, is owned by Serointech VOF. We grant you a non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose during your active subscription. The licence terminates automatically when your subscription ends.

7. Disclaimer of warranties

The Service is provided "as is" without warranty of any kind beyond what is required by mandatory Dutch consumer law. Specifically, we make no warranty that the Service will be uninterrupted, error-free, or that it will defeat any specific detection system. Defence stacks evolve; what works today may not work tomorrow.

8. Limitation of liability

To the maximum extent permitted by mandatory law, our total cumulative liability for any claim arising out of or relating to the Service is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.

We are not liable for: indirect, consequential, special, or punitive damages; loss of profit, revenue, data, or goodwill; liability arising from your violation of the AUP or applicable law; actions taken against you by third parties whose systems you tested without authorisation.

Nothing in these terms excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot lawfully be limited under Dutch consumer law.

9. Termination

You may terminate your subscription at any time via the Customer Portal. You can request permanent account deletion from Account → Profile → Danger zone inside the app; deletion is scheduled 30 days out and you can cancel it by signing in again within that window. We may suspend or terminate your account for AUP violation, non-payment, or any other material breach of these terms, with notice where reasonably practical.

On termination, we retain your data for the periods specified in the Privacy Policy (statutory retention for tax records; operational retention for audit logs) and delete the remainder. Real-time service status is published at incogsurf.betteruptime.com.

10. Governing law and disputes

These terms are governed by Dutch law. Exclusive jurisdiction for disputes lies with the competent court in the operator's home district in the Netherlands, except where mandatory consumer-protection law of your country of residence provides otherwise.

EU consumers have access to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We can also be contacted directly at support@incogsurf.com.

11. Changes to these terms

We may revise these terms. Material changes are announced via in-app notice and email at least 30 days before they take effect. Continuing to use the Service after the effective date constitutes acceptance of the revised terms.